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How do online pharmacies work?

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How they workOptum PerksPros and consIdentify a safe online pharmacySummary
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Online pharmacies can make getting your medications more convenient. To avoid any issues, make sure you’re using a licensed, trusted online pharmacy.
Medically reviewed by Philip Ngo, PharmD
Written by Lily Frew
Updated on

Online pharmacies and medication delivery services are growing in popularity. Licensed ones are safe and legal to use, and they can save you a trip to a pharmacy as long as you have a prescription from a doctor.

Online pharmacies should work similarly to in-person ones, with a licensed pharmacist on hand to dispense medications. When you place an order with an online pharmacy, you need to upload your prescription. It should then go through a series of checks before being delivered to your home.

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How online pharmacies work

Telemedicine has been growing in popularity, particularly since the COVID-19 pandemic. Online pharmacies and medication delivery services are just one part of telemedicine, allowing you to access healthcare without leaving your home. Using them is usually as straightforward as any online shopping:

  • Locate a pharmacy: To legally sell medications, online pharmacies must be licensed in every state they operate. The Food and Drug Administration (FDA) has an online tool to help you find one in your state.
  • Browse for your medication: Next, search the website for your medication and add it to your basket. You may be able to compare prices at this stage. Make sure you get it in the right form, such as tablets or creams, and in the right dosage, per your prescription.
  • Send your prescription: Proper online pharmacies will always require a prescription before dispensing any medications. You can usually send your prescription via email, post, fax, or by uploading it through an online portal.
  • Place your order: Input your personal details and place your order. Your order and prescription will go through different checks before being dispatched. How long this process takes will depend on the individual pharmacy. According to some 2022 research, the average waiting time was 8 days.

All reputable online pharmacies and home delivery services operate according to federal and state laws with a valid pharmacy license. Many online pharmacies will have a registered pharmacist available if you have any questions.

If you need help covering the cost of medications, the free Optum Perks Discount Card could help you save up to 80% on prescription drugs. Plus, you can now get them delivered to your home in as little as 3 days. Search for your medication here.

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Is Optum Perks an online pharmacy?

Optum Perks now offers a home delivery service, which is slightly different from an online pharmacy — Optum Perks isn’t a pharmacy itself. However, Optum Perks has partnered with a prescription delivery service powered by trusted and accredited pharmacy partners.

Our trusted pharmacy fulfillment partner, Healthdyne, has procedures and processes to inspect every product it dispenses. All medications dispensed are from an accredited and licensed pharmacy that follows all dispensing standards in the United States, so it is a safe option to get your medications delivered.

Learn more about Optum Perks home delivery here.

Pros and cons of online pharmacies

Whether or not online pharmacies are the right choice for you will depend on your individual situation. There are several benefits and drawbacks to consider before you make a decision.

According to some 2022 research, there are three primary benefits to online pharmacies:

  • Convenience: With online pharmacies, you don’t need to leave home to get your medications. This is especially beneficial for people with chronic illnesses who may be unable to leave their homes. It was also beneficial during the COVID-19 lockdowns and is helpful for people who live busy lives.
  • Price comparison: Using online pharmacies allows you to compare the prices of medications to help you get the best deal and save some money.
  • 24-hour availability: You can order from an online pharmacy at any time. This may be helpful if you lead a busy life or have a work schedule, which means you’d be unable to access an in-person pharmacy during business hours.

But there are some drawbacks to online pharmacies:

  • Delivery time: While it’s quick and easy to place an online order, you still need to wait for the medication to be delivered. This process may take longer than other online orders due to the necessary checks.
  • Lack of information: Some people may find that they can’t find adequate information about the medication they’re buying from online pharmacies. In this case, buying from an in-person pharmacy where you can ask questions may be better.
  • Safety concerns: While legitimate online pharmacies are safe and legal, as many as 95% of online pharmacies may be operating illegally. In this case, there’s no way to confirm if you’re getting the proper medication, and you may experience fraud or identity theft.

If you aren’t sure what will be best for you, consider speaking with a healthcare professional. They can help you find a reputable online pharmacy or advise using an in-person pharmacy instead.

How to identify a safe online pharmacy

There are several signs that mark an online pharmacy as safe and reputable:

  • It requires you to send a prescription.
  • It clearly displays its credentials, as well as contact information.
  • It’s licensed to operate in your state.
  • It has a pharmacist available to answer questions.

If you’re in doubt about a website, don’t order from it.

Summary

Online pharmacies and medication home delivery services can offer a convenient, fast, and 24-hour alternative to in-person pharmacies. Licensed ones are safe and legal to use.

They usually work by requiring a doctor’s prescription before allowing you to buy your medication. Your order will go through several checks to ensure the medications are correct. Optum Perks offers a safe and secure home delivery service to get your medications conveniently and quickly.

However, some online pharmacies operate illegally without a license. Always do the necessary research before ordering from an online pharmacy to avoid any risks.

Download the free Optum Perks Discount Card to save up to 80% on many prescription medications. Plus, you can now get them delivered to your home in as little as 3 days. Search for your medication here.

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